LookTel Support
Do you have any questions or suggestions for the team? Reach out to us via email at info@looktel.com or on twitter @LookTel.
Frequently Asked Questions
What should I do if I can't get the
application to recognize money?
If you are using an iPhone 3GS or 4th Generation iPod, the LookTel Money Reader
requires a lot of light to properly recognize currency. This is especially true
with the iPod Touch due to its lower quality camera. If you are in a room with adequate lighting and
still cannot hear any results, ensure that the phone's volume is set
to high and that it is not on silent/vibrate mode. For best results,
hold the phone about 6 to 12 inches above the money you are
recognizing, and ensure that the currency is as flat as possible.
Which currencies does LookTel Money Reader support?
Looktel supports the following currencies: US Dollar, Euro, British Pound, Canadian Dollar, and Australian Dollar.
We will continue to add support for new currencies, but we'd love to get feedback from the community to see which
additional currencies we should add next. Reach out to us at info@looktel.com
or on Twitter @LookTel to let us know.
Does LookTel Money Reader support the iPhone's front facing
camera?
We currently do not support the front camera because the rear camera
is higher quality, allowing for a better user experience.
Additionally, the app uses the rear flash on the iPhone 4 to help in
low light situations.
Do I have to hold the money in a special way?
LookTel Money Reader is designed to recognize currency regardless of
the orientation or angle. It can even recognize bills that are
folded up!
Does LookTel Money Reader support multiple languages?
Using VoiceOver, LookTel Money Reader supports several languages including English, Spanish, French, Italian,
German, Polish, Russian, Korean, Finnish, Danish, Swedish, Norwegian, Japanese and more.
If your iPhone language setting is set to any of the supported languages, LookTel Money Reader
will speak the denomination of a recognized bill in that language, regardless of the currency type.
To change the language on your iOS device, go into the Settings menu, select General Settings,
then International, then Language, and then select your desired language.
For Mac OS, ensure that your system language is set to the same language as Voice Over for proper language enunciation and translation.
Is the iPhone accessible for users with visual impairments
or blindness?
The Phone features VoiceOver, a gesture-based screen reader that
makes the device accessible. It is built right into the device, so
there's nothing extra to purchase or install. You can read more
about iPhone's accessibly features by
clicking here.
Do you have any questions suggestions for the team? Reach out to us
via email at info@looktel.com or on twitter @LookTel.
